Goto Resolve is a remote support and customer engagement platform, and its pricing can feel like a maze of per-agent fees, annual contracts, and feature tiers. This guide walks you through the exact steps to find, compare, and choose the right Goto Resolve plan for your team, without any guesswork. By the end, you’ll know how to get a concrete price quote and avoid common billing surprises.
Ingredients
- 1 computer or mobile device with internet access
- Your company email address (for quotes and trials)
- Number of support agents who will use the tool (e.g., 5)
- List of required features (e.g., mobile support, reporting, integrations)
- 10 minutes of your time
Instructions
- Visit the official Goto Resolve website. Open your browser and go to the GoTo Resolve product page. Look for a button labeled “Pricing� or “See Plans� – it’s usually in the top navigation bar.
- Review the published plan tiers. Goto Resolve typically offers two public plans: “Standard� and “Enterprise� (or similar names). Note the base price per agent per month, which is often displayed as an annual billing rate. For example, Standard might be $25 per agent/month (billed annually), while Enterprise adds advanced features like SSO and API access for a higher fee.
- Check for minimums and billing terms. Look for fine print: many plans require a minimum of 5 agents and an annual commitment. If you need fewer than 5 licenses, you may need to contact sales. Also note whether the price is per agent per month or a flat fee.
- Use the “Contact Sales� or “Get a Quote� form. If you need a custom quote (e.g., for more than 50 agents or for enterprise features), fill out the form with your work email, company size, and a brief description of your needs. This usually triggers a sales call or email within 1-2 business days.
- Start a free trial (if available). Most Goto Resolve plans offer a 14-day free trial. Sign up with your work email, and you’ll get full access to the features in the plan you choose. This is the best way to see if the tool fits your workflow before paying.
- Evaluate the total cost. Multiply the per-agent monthly price by the number of agents and by 12 (if billed annually) to get your yearly cost. Add any additional fees for add-ons like extra storage or dedicated support. Compare this total against your budget and against competitors like TeamViewer or Zoho Assist.
- Negotiate if needed. If you’re a non-profit, a school, or a large enterprise, ask the sales team about discounts. Many vendors offer education or volume discounts that aren’t listed on the website.
- Read the contract carefully. Before signing, check the renewal terms, cancellation policy, and whether the price is locked for the first year or subject to increase. Note any auto-renewal clauses.
Tips
- Substitute the free trial for a live demo. If you’re short on time, a 30-minute demo with a sales rep can give you a tailored price quote and answer feature questions faster than a trial.
- Don’t ignore the “per agent� cost. If you have 20 agents, a $5 difference per agent equals $100/month – that adds up. Always calculate the total annual cost, not just the monthly per-agent price.
- Watch for hidden fees. Some plans charge extra for integrations, advanced reporting, or priority support. Ask for a full price sheet before committing.
- Set a reminder for trial expiration. If you start a free trial, put a calendar reminder for 2 days before it ends. Otherwise, you might be auto-charged if you forget to cancel.
Serving Suggestions
Once you’ve chosen your plan, serve it up with a clear rollout plan: set up your agent groups, invite your team, and integrate with your helpdesk or ticketing system. Use the first week to run a pilot with a small group of technicians to test remote control, file transfer, and session recording before going company-wide.
Variations
- Annual vs. monthly billing: If you pay monthly, the price per agent is often 20-30% higher. If you’re a startup with uncertain needs, monthly billing gives flexibility; if you’re stable, annual saves money.
- Add-on modules: Goto Resolve offers add-ons like “GoTo Assist� for ad-hoc support or “GoTo Meeting� for video sessions. You can mix and match, but each add-on adds to the total cost.
- MSP (Managed Service Provider) plans: If you’re an MSP managing multiple client sites, ask about the MSP-specific pricing, which often includes per-technician licensing instead of per-endpoint.
- Non-profit and education discounts: Many remote support tools offer up to 50% off for registered non-profits or educational institutions. Always ask – the discount isn’t always advertised.
Storage and Reheating
Your pricing research doesn’t expire, but your quote might. Most sales quotes are valid for 30-90 days. Save the quote PDF and any email confirmations in a folder for reference. If you don’t purchase right away, the price may increase – so if you’ve got a good quote, lock it in by signing before it expires. If you’re comparing over time, revisit the pricing page every quarter, as vendors adjust prices and features.
Frequently Asked Questions
Q: Can I get a price without talking to a salesperson?
Yes, the website shows list prices for standard plans. However, for custom quotes (e.g., >50 agents or enterprise features), you’ll need to contact sales. You can also start a free trial without talking to anyone.
Q: Is there a free plan?
No, Goto Resolve does not offer a permanent free plan, but it does have a 14-day free trial. After that, you must choose a paid plan. There is no “forever free� tier like some competitors.
Q: What is the minimum number of agents?
Most published plans require a minimum of 5 agents. If you need fewer, you may be able to negotiate, but it’s not standard. Some third-party resellers might offer smaller packages, but be cautious about unofficial deals.
Q: Can I cancel anytime?
If you’re on a monthly plan, yes, you can cancel with 30 days’ notice. Annual plans usually have a cancellation fee or require payment for the full year. Always read the cancellation policy in your contract.
Q: Does the price include updates and support?
Yes, all plans include software updates and standard technical support. Premium support (e.g., 24/7 phone support) may be an extra cost on lower tiers. Check your plan details.
Q: How does Goto Resolve compare to similar tools?
Goto Resolve is mid-priced – typically more affordable than some enterprise tools but pricier than basic remote support utilities. It’s known for its integration with other GoTo products (like GoTo Meeting) and its robust mobile support. Compare feature lists and total cost with alternatives like TeamViewer, AnyDesk, or Zoho Assist before deciding.
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